Uncover what’s really holding your brand back - then rebuild with sharp strategy fused to unforgettable customer experience
Start wherever you are. Fix what matters first.
Each tool is founder-friendly, bite-sized, and purpose-built.
PAID DOWNLOAD
COMING SOON
FREE DOWNLOAD
FREE DOWNLOAD
“Increasing customer retention rates by just 5% increases profits by 25% to 95%.”
— HBR: The Value of Keeping the Right Customers
Based on our Loyalty Loop model, brands can reduce friction and plug key CX leaks, often improving repeat purchase rates within 60–90 days.
Reset Strategy + Customer Experience - on your own terms
What’s Inside:
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Strategy That Feels Human
Map your emotional value, messaging sharpness, and brand edge, not just your USP. -
CX That Sparks Loyalty
Learn how your experience earns (or loses) trust with visuals like the Trust Gap Table and Emotional Value Map. -
Retention That Feeds Growth
Use the Loyalty Loop Flywheel to build fierce repeat buying, advocacy, and CX that does your strategy justice.
How it works:
1. Diagnose your brand’s blind spots
Pinpoint what’s stalling growth with strategic prompts, tools, and scorecards.
2. Map the trust-building strategy
Turn customer pain points into obsession-driving moments across your CX.
3. Take bold action, your way
Use the templates and guides to implement changes with confidence.
Outcome:
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A messaging reset that actually reflects who you are
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A trust-first customer journey that builds memory, not just transactions
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Clear next steps to grow without a full team or agency
Not a throwaway download. Not advice you’ll forget tomorrow.
If you're unsure it’s a fit, get in touch before you buy. I’ll help you decide if it’s the right next step.
£295
LIMITED TIME OFFER
£495 AFTER JULY 1ST
The Strategy to Obsession Playbook
The Strategic Soundboard is a 1:1 advisory review of your completed playbook.
I’ll go deep on your strategy and CX, uncover quick wins and bigger blind spots, then send you a feedback with personalised recommendations, next steps, and what to fix or fuel next.
What you get:
✔ The full Self-Led Strategy to Obsession Playbook to complete at your own pace
✔ Review of your positioning or CX journey after your completion of the Playbook
How it works:
1. Complete the Self-Led Playbook
2. Book a 1:1 and get clarity and real strategy
We untangle the mess, reframe the issue, and outline a smart path forward.
3. Leave with your next 3 moves
You’ll walk away with a sharp roadmap, messaging tweaks, or funnel fixes, no fluffies.
4. Recheck
7 days later, I check in to see how it’s landing and help you keep the momentum
Outcome:
Leave with bold clarity and sharper decisions. Essentially this is a business therapy session with ROI.
Real strategy starts when you’ve already done the work, I’m here to sharpen it.
If you're unsure it’s a fit, get in touch before you buy. I’ll help you decide if it’s the right next step.
Great if you want guidance without the full partnership commitment.
£695
LIMITED TIME OFFER
£795 AFTER JULY 1ST
Strategic
Soundboard
Think of it like having a strategic co-pilot helping you tighten your brand, sharpen your customer experience, and make confident moves that actually grow your business.
This is for brands who are ready to reposition, streamline their CX, and build loyalty systems with strategic direction built in.
What you get:
✔ Weekly strategy + CX deep dives
✔ Obsessed brand and experience system built together
✔ Async feedback, decision-support, and growth planning
How it Works:
1. We co-diagnose your business
Full Strategy to Obsession audit across brand, CX, retention, and emotional drivers.
2. Fix what matters most, and fast
Priority-led implementation support across messaging, loyalty flow, offer alignment.
3. Build long-term obsession
CX systems, customer journey optimizations, and feedback loops that scale with you.
Outcome:
Shift from plateaus to a repeatable system that earns trust, drives loyalty, and makes your brand unforgettable.
This isn’t a one-and-done engagement.
It’s a hands-on, collaborative partnership where we tackle strategic gaps, experience leaks, and loyalty drops together.
We co-design your growth path and I don’t vanish after one workshop.
You’ll always have a clear roadmap, consistent support, and space to adapt as your business evolves.
I only take on a small amount of these partnerships at a time to make sure each one gets the attention it deserves.
Minimum 3 month retainer
Priced upon request
Best if you’re scaling fast and ready to rebuild growth.
Enquire to make sure it's the right option for you.
Very limited availability - 1 space left until end of July
1-2-1
Obsession Builder
“Companies that shift from a reactive to a strategic CX approach can increase customer satisfaction by 20%, reduce churn by 10–15%, and increase win rates by 20–40%.”
— McKinsey & Company: The Value of Customer Experience Quantified
“If your stalled sales are costing you even £1,000 a month in missed growth, this System pays for itself in one week.”
What People Are Saying
AMANDA
"I was amazed by the impact of the guidance I received from Natalie. Her expertise is impressive, and the support has been invaluable.”
ADAM
“This audit showed me in 10 minutes what I hadn’t spotted in 6 months. It gave me a starting point to shift my strategy.”